NnokBet Privacy Policy — Your Data Is Completely Safe

Welcome to NnokBet. This Privacy Policy ("Policy") explains how NnokBet collects, retains, and protects your personal information.

We believe your privacy is a fundamental right. NnokBet operates with full transparency and never conceals how your information is used.

By creating an account or using NnokBet's services, you confirm that you have read and agree to this Privacy Policy.

NnokBet collects information in three ways:

Information You Provide Directly

• Name, email address, and phone number (collected at registration)
• Date of birth (for age verification)
• Identity document details (for KYC verification)
• Payment information (for deposits and withdrawals)
• Information You Provide When Contacting Support

Automatically Collected Information

• IP Address & Device Information
• Browser Type & Language Settings
• Site Usage Patterns & Time
• Data Collected via Cookies and Similar Technologies

Information Received from Third Parties

• Transaction confirmations from payment processors
• Verification results from identity verification service providers
• Fraud Detection Service Data

NnokBet uses your information only for specific, legitimate purposes. These are outlined in detail below:

• Account Management: To ensure secure registration, login, and account protection.
• Transaction Processing: To process deposits and send withdrawals.
• Ensuring Security: To detect fraud, multiple accounts, and other irregularities.
• Meeting Legal Obligations: To meet the requirements of licensing authorities and regulatory bodies.
• Service Improvement: Analytics to enhance your experience.
• Customer Support: To address your questions and resolve any issues you may have.
• Promotional Communications: To inform you about offers and bonuses, only with your consent.

NnokBet does not sell your data to third parties. However, limited information may be shared in certain specific circumstances:

Payment Providers

Payment providers such as bKash, Nagad, and Rocket receive only the information needed to process transactions. Each provider handles this data in accordance with their own privacy policy.

KYC Verification Service

Trusted third-party services are used for identity verification. Only the information necessary for verification is shared.

Legal Authorities

We may be required to disclose information in response to a court order or a legal request from a regulatory authority.

Fraud Prevention

Limited data may be shared with designated security organizations to prevent industry-wide fraud.

NnokBet follows the highest industry standards to keep your data safe. Our security measures include:

• SSL/TLS Encryption: All your data and transactions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Advanced firewalls block unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff Training: Only authorized personnel can access specific data.
• Data Backup: Regular backups are stored in a secure location.

Please note, however, that no system on the internet is 100% secure. Keeping your account password strong and not sharing it with anyone is equally important.

Cookies are small text files stored in your browser. NnokBet uses several types of cookies:

Essential Cookies

These cookies are essential for the site to function properly. They handle tasks like maintaining your login session and remembering your language preference. They cannot be disabled.

Performance Cookies

Used to analyze how the site is being used, helping us improve our services.

Functionality Cookies

Remembers your preferences — such as language, theme, or other settings.

NnokBet does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: For as long as your account is active, and for 5 years after closure.
• Transaction Information: Generally 5–7 years, as required by financial regulations.
• KYC Documents: Up to 5 years as required by law.
• Support Contact: Up to 3 years after a dispute is resolved.
• Cookie Data: Most cookies expire within 30 days to 1 year.

After the retention period, data is securely deleted or anonymized.

As a NnokBet user, you have a number of rights regarding your personal data:

NnokBet is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we are notified that a minor has created an account, we will immediately close that account and delete all associated data.

NnokBet may update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified by email or via an on-site notification.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

Check back on this page regularly to stay up to date with our latest policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@nnokbet.ws
• Help Center: Help Center Page
• Live Chat: Use the chat button at the bottom right of the site

We typically respond within 24 hours. Complex matters may take up to 3 business days.